Privacy policy
Privacy Notice
In this privacy notice on this page, we explain how we process your personal data when you use our website – and in some cases also when you or we interact outside of our website. At the same time, we thereby fulfill our information obligations under the General Data Protection Regulation (GDPR). We strive to present all information as clearly as possible. Should you still have questions, both the responsible party and our data protection officer are always happy to assist you.
Your contact persons
Person responsible
Responsible for the processing described here:
ProChannel GmbH, Sterzinger Str. 4, 86165 Augsburg, Germany
Telephone: 0821 – 66 0050, E-mail: service@prochannel.de
The person responsible is represented by the management. You will find the names of the members on the "Imprint" page.
Data protection officer
We have appointed a data protection officer for our company. You can contact him/her by e-mail at dsb-prochannel@ds-information.de.
Alternatively, you can also use the postal service. Please send your message to the address given above under "Controller" with the addition "To the attention of the Data Protection Officer".
If you wish to assert data subject rights, we recommend that you address your request directly to the controller and, if necessary, send a copy to the data protection officer.
Abbreviations used
We repeatedly use the following abbreviations in this data protection notice:
- DSGVO for General Data Protection Regulation
- TDDDG for Telecommunications Digital Services Data Protection Act
- BDSG for Federal Data Protection Act
Legal basis for processing
We refer to various legal bases for the individual processing operations.
Article 6(1)(a) GDPR - Consent
When consent is obtained, your permission is requested and you must give your consent in order to use the service. This consent is voluntary and can be revoked by you at any time with effect for the future.
Article 6(1)(b) GDPR - fulfilment of a contract & pre-contractual measures –
Here we process data for the fulfilment of a contract or a service as well as for pre-contractual measures, such as the preparation of an offer.
Article 6(1)(c) GDPR - fulfilment of legal obligations
Here we process data because we are authorised or obliged to do so due to legal or statutory requirements.
Article 6(1)(f) GDPR - "Legitimate interest"
In the case of a legitimate interest, we carry out a balancing of interests for the respective data processing. If we come to the conclusion that there is an equivalent interest, we process the data on this basis. The specific interests will be named. You have the right to object to such processing on grounds relating to your particular situation. We examine each individual case after an objection. Direct advertising may also constitute a legitimate interest. In this case, you have the right to object at any time. If you object, we will no longer use your data for direct advertising.
If we use a legal basis other than the one mentioned above, you will find the relevant information in the corresponding section.
Your rights as a data subject
Revocation of consent
You can withdraw your consent at any time. We may only process some data if you have given your prior consent. You can withdraw this consent at any time. As a rule, processing up to the point of withdrawal is not affected by this.
Right to information
You have the right to receive information about your stored data at any time.
Right to rectification
If data about you is incorrect, you may request that we correct it.
Right to cancellation
You can request that we delete your data unless there are important reasons for not doing so, e.g. statutory retention obligations.
Right to restriction of processing
In certain cases, you may request that we no longer process your data, for example if you dispute the accuracy of the data, if the processing is unlawful but you do not wish it to be deleted, if we no longer need the data but you still need it for legal purposes, if you have exercised your right to object and we reassess the legitimate interest for your objection.
Right of objection
If we use your data, e.g. for reasons of public or legitimate interest, you may object if you have personal reasons for doing so. We will then examine your objection. Even if we use your data for advertising, you can say at any time: "I don't want this." We will then have to stop.
Right to lodge a complaint with the supervisory authority
You may complain to an authority if you believe that we are not handling your data correctly. In this case, you can lodge a complaint with a data protection authority. It is best to contact the authority responsible for our location. However, you can also talk to us directly and contact us or our data protection officer.
Right to data portability
You may take your data with you. If you have provided us with data, e.g. when placing an order or with your consent, you can request that we provide you with this data in a simple, digital format - or pass it on directly to someone else if this is technically possible.
Our processing
Here we describe the individual processing operations. We would like to point out that in the various processing contexts, the terms "data protection notice", "data protection provisions" or "data protection policy" may also be used instead of "data protection notice". These terms basically refer to the same thing: the data protection rules of the respective service or service provider are always explained here.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Enquiry by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your enquiry including all personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time. The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Communication via Messenger Signal
If you wish, we can generally use the instant messaging service Signal to communicate with you quickly. However, you always have the option of communicating with us in other ways, for example by email or text message. The provider is Privacy Signal Messenger, LLC 650 Castro Street, Suite 120-223 Mountain View, CA 94041 (hereinafter "Signal"). Communication takes place via end-to-end encryption (peer-to-peer), which prevents Signal or other third parties from gaining access to the communication content. Signal does, however, gain access to technical data that is generated during the communication process (e.g. Auth Tokens, Keys, Push Tokens). Further details on data processing can be found in Signal's privacy policy at: https://signal.org/legal/#privacy-policy. Signal is used on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or our legitimate interest (Art. 6 para. 1 lit. f GDPR). If you actively write to us via WhatsApp, we interpret this as your wish to communicate via this channel. The legal basis for this is your consent, which you can revoke at any time with effect for the future. In the case of a legitimate interest, our interest lies in fast and effective communication with customers, interested parties and other business and contractual partners. The communication content exchanged between you and us on Signal will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Communication via messenger WhatsApp
If you wish, we can generally use the WhatsApp instant messaging service to communicate with you quickly. However, you always have the option of communicating with us in other ways, for example by email or text message. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to the communication content. However, WhatsApp receives access to metadata that is created in the course of the communication process (e.g. sender, recipient and time). We would also like to point out that WhatsApp states that it shares the personal data of its users with its parent company Meta, which is based in the USA. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy. WhatsApp is used on the basis of your consent (Art. 6 para. 1 lit. a GDPR) or our legitimate interest (Art. 6 para. 1 lit. f GDPR). If you actively write to us via WhatsApp, we interpret this as your wish to communicate via this channel. The legal basis for this is your consent, which you can revoke at any time with effect for the future. In the case of a legitimate interest, our interest lies in fast and effective communication with customers, interested parties and other business and contractual partners. If you have actively contacted us via WhatsApp, we regard this as consent. This can be revoked at any time with effect for the future. The communication content exchanged between you and us on WhatsApp will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected. The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/7735.
Handling applicant data
We offer you the opportunity to apply to us (e.g. by e-mail, post or online application form). In the following, we inform you about the scope, purpose and use of your personal data collected as part of the application process. We assure you that your data will be collected, processed and used in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence. If you send us an application, we will process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.) insofar as this is necessary for the decision on the establishment of an employment relationship. The legal basis for this is Art. 6 para. 1 lit. b GDPR (general contract initiation) and, if you have given your consent, Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Your personal data will only be passed on within our company to persons who are involved in processing your application. If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of para. 1 lit. b GDPR for the purpose of implementing the employment relationship. If we are unable to make you a job offer, you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. The retention serves in particular to provide evidence in the event of a legal dispute. If it is evident that the data will be required after the 6-month period has expired (e.g. due to an impending or pending legal dispute), it will only be deleted when the purpose for further storage no longer applies. Longer storage may also take place if you have given your consent (Art. 6 para. 1 lit. a GDPR) or if statutory retention obligations prevent deletion. If we do not make you a job offer, it may be possible to include you in our applicant pool. If you are accepted, all documents and details from your application will be transferred to the applicant pool so that we can contact you if there are suitable vacancies. Inclusion in the applicant pool is based exclusively on your express consent (Art. 6 para. 1 lit. a GDPR). Giving consent is voluntary and is not related to the current application process. The data subject can withdraw their consent at any time. In this case, the data will be irrevocably deleted from the applicant pool, provided there are no legal grounds for retention. The data from the applicant pool will be irrevocably deleted no later than two years after consent has been given.
Website, hosting and server log
We operate this website to present our company to you and to offer information, services and contact options. The use is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in presenting our website as reliably as possible. We use a service provider to operate and support the website. This service provider automatically collects and stores the information browser type and browser version, operating system used, referrer URL, host name of the accessing computer, time of the server request, IP address in so-called server log files. This information is automatically transmitted by your browser. This data is not merged with other data sources. This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website - the server log files must be recorded for this purpose.
We use the service provider Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, for technical implementation and support. Further information on data protection at the service provider can be found on their website at https://www.hetzner.com on the "Data protection" subpage.
Cookies and consent management platform ("cookie banner")
Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser. Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services). Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies can be used to analyse user behaviour or for advertising purposes. Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping basket function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); Consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. You can find out which cookies and services are used on this website in this privacy policy or in the consent management tool, also known as the cookie banner. At the bottom of each page, in the footer, you will find an explanation of how to open the consent management platform.
Matomo
This website uses the open source web analysis service Matomo. With the help of Matomo, we are able to collect and analyse data about the use of our website by website visitors. This enables us to find out, among other things, when which pages were accessed and from which region. We also record various log files (e.g. IP address, referrer, browser and operating system used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.). The use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
We use IP anonymisation for the analysis with Matomo. This means that your IP address is shortened before it is analysed so that it can no longer be clearly assigned to you. We have configured Matomo so that it does not store any cookies in your browser.
You can use the following checkbox to control data collection by Matomo web analytics.
Deselect this checkbox for opt-out:
Please note that the Matomo deactivation cookie on this website will also be deleted if you remove the cookies stored in your browser. In addition, if you use a different computer or a different web browser, you will have to complete the deactivation procedure again.
Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate map material on our website. To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google may use Google Fonts for the purpose of standardising the display of fonts. When you call up Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/. You can find more information on the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de. The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google reCAPTCHA
We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. The purpose of reCAPTCHA is to check whether data is entered on this website (e.g. in a contact form) by a human or by an automated programme. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place. The data is stored and analysed on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time. For more information about Google reCAPTCHA, please refer to the Google Privacy Policy and the Google Terms of Service at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de. The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google Ads
The website operator uses Google Ads. Google Ads is an online advertising programme of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads enables us to display adverts in the Google search engine or on third-party websites when the user enters certain search terms into Google (keyword targeting). Furthermore, targeted adverts can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively, for example by analysing which search terms have led to the display of our advertisements and how many advertisements have led to corresponding clicks. The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/. The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
We regularly adapt the data protection information, in particular in the event of changes to legal requirements, new technical developments or changes to processing procedures. We therefore recommend that you visit this page regularly to find out about any updates.
As of 05/2025